Classify Sophos hardware warranty, support and RMA
Warranty, support contract and RMA must be checked separately for Sophos hardware: serial number, purchase date, lifecycle, contract and replacement process.
Warranty & Service
Information about warranty and service.
Open a Sophos support ticket: preparation and portal
A good Sophos support ticket reduces follow-up questions. Serial number, licence status, error description, logs, screenshots and portal flow are important.
Sophos hardware defect and prepare RMA properly
With a Sophos hardware defect, serial number, warranty, support case, backup, HA status, replacement device and return are important.