Open a Sophos support ticket with Support Assistant
Since July 2026, Sophos Support Assistant guides troubleshooting and case creation. Good preparation remains essential for an efficient support case.
Warranty & Service
Check warranty coverage, open a Sophos support case, and prepare diagnostics, RMA, and replacement steps for a hardware defect.
Sophos hardware warranty, support, and RMA explained
Warranty, support, and RMA are separate checks. The device, serial number, lifecycle, support model, and replacement process determine eligibility.
Sophos hardware failure: prepare RMA and replacement
A clear Sophos RMA process: isolate the fault, secure data and backups, open a support case, check the replacement and meet the return deadline.