Sophos hardware warranty, support, and RMA explained
Warranty, support, and RMA are separate checks. The device, serial number, lifecycle, support model, and replacement process determine eligibility.
Warranty & Service
Check warranty coverage, open a Sophos support case, and prepare diagnostics, RMA, and replacement steps for a hardware defect.
Sophos hardware failure: prepare RMA and replacement
A clear Sophos RMA process: isolate the fault, secure data and backups, open a support case, check the replacement and meet the return deadline.
Open a Sophos support ticket with Support Assistant
Since July 2026, Sophos Support Assistant guides troubleshooting and case creation. Good preparation remains essential for an efficient support case.