Sophos hardware failure: prepare RMA and replacement
A clear Sophos RMA process: isolate the fault, secure data and backups, open a support case, check the replacement and meet the return deadline.
Warranty & Service
Information about warranty and service.
Classify Sophos hardware warranty, support and RMA
Warranty, support contract and RMA must be checked separately for Sophos hardware: serial number, purchase date, lifecycle, contract and replacement process.
Open a Sophos support ticket: preparation and portal
A good Sophos support ticket reduces follow-up questions. Serial number, licence status, error description, logs, screenshots and portal flow are important.