Sophos Switch Support

Sophos Switch Support adds central management, firmware updates, 24/7 manufacturer support and Advanced RMA to a Sophos Switch. The support licence is purchased separately from the hardware. Select the exact switch model, then choose the appropriate term and a new licence or renewal.

Manage switches through Sophos Fusion

A valid support licence lets you manage ports, VLANs and device settings through Sophos Fusion and check device status remotely. This simplifies operation across switches and locations. The local web interface and command line are separate management options; configuration changes through Sophos Fusion require valid support.

Firmware and help with faults

The licence includes firmware updates and personal manufacturer support by phone, chat or support case around the clock. Advanced RMA provides advance replacement for a confirmed hardware fault under the applicable Sophos terms. This does not guarantee a fixed delivery deadline or uninterrupted operation.

Support matched to the hardware

The selected model determines the correct article number and price. Check the full model designation, including suffixes such as P or FP. Every managed switch requires sufficient support coverage. At renewal, check the existing licence status and expiry date. Hardware warranty and support licensing remain separate services.