Sometimes it's easier to look at a problem remotely than to email back and forth several times. Therefore, it is best to book an appointment for more complex topics.
Note: Please leave a brief description of what this appointment is about for you in the comments field. A brief description of the problem would help the supporter prepare for the appointment.
Important: Support is available in German and in English. Please note that the booked period will be charged with 220 CHF per hour (billing every 15 minutes), regardless of whether the problem could be solved in this time.
Open a ticket if you have a problem with your Sophos Firewall or Central product and need our support.
Want to look at a problem with your Sophos Firewall or Sophos Central directly with a technician? Just book an appointment here.
Try to find the solution to your problem yourself. We are happy to pass on our know-how to you.
Your hardware is not working properly and you would like to have it replaced under warranty.
Start a remote connection so we can support you remotely.
In addition to the classic support for all Sophos products that we sell through this website, we also offer the following services, which can be requested from us at any time.
Want to have your Sophos products set up by professionals? We support you during commissioning and configuration for smooth operation.
You have set up your Sophos products yourself and would like us to check the configuration? We will check your settings and give our recommendation.
You would like to change from your SG Firewall (UTM) to a XGS Firewall with the SFOS operating system? Thanks to our experience, we can also manage your changeover without any worries.
You want to upgrade your Sophos Firewall to the latest firmware version, but you don’t want to do this step on your own? We can install such updates for you.
Is it your job to be knowledgeable about Sophos products in your organization? We offer targeted training that is completely tailored to your needs.
Protecting yourself from cyberattacks in today’s world is a Herculean task. Through our security audits, we put your corporate environment to the test.
In addition to the classic support for all Sophos products that we sell through this website, we also offer the following services, which can be requested from us at any time.
Learn more about us
