{"id":22095,"date":"2019-05-19T12:00:00","date_gmt":"2019-05-19T11:00:00","guid":{"rendered":"https:\/\/www.avanet.com\/kb\/install-sophos-connect-client-on-windows\/"},"modified":"2025-02-24T20:22:48","modified_gmt":"2025-02-24T19:22:48","slug":"how-to-install-the-sophos-connect-client-on-windows","status":"publish","type":"kb","link":"https:\/\/www.avanet.com\/en\/kb\/how-to-install-the-sophos-connect-client-on-windows\/","title":{"rendered":"Install Sophos Connect Client on Windows"},"content":{"rendered":"\n<p>In this guide, we&#8217;ll show you how to download the Sophos Connect client from your Sophos XG firewall and install and set it up on a Windows computer.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-sophos-connect-client-serie\">Sophos Connect Client &#8211; Series<\/h2>\n\n<p>This article is part of a series that will give you everything you need to get started with the Sophos Connect client.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.avanet.com\/en\/kb\/sophos-connect-client-vs-ssl-vpn-client-what-s-the-difference\/\">Comparison: Sophos Connect Client or SSL VPN Client?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.avanet.com\/en\/kb\/how-to-configure-sophos-connect-client-on-sfos-firewall\/\">Configure Sophos Connect Client on XG Firewall (SFOS)<\/a><\/li>\n\n\n\n<li>Install Sophos Connect Client on Windows<\/li>\n\n\n\n<li><a href=\"https:\/\/www.avanet.com\/en\/kb\/how-to-install-the-sophos-connect-client-on-macos\/\">Install Sophos Connect Client on macOS<\/a><\/li>\n<\/ul>\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Topics<\/h2><nav><ul><li class=\"\"><a href=\"#h-sophos-connect-client-serie\">Sophos Connect Client &#8211; Series<\/a><\/li><li class=\"\"><a href=\"#h-voraussetzungen\">Requirements<\/a><\/li><li class=\"\"><a href=\"#h-1-sophos-connect-client-herunterladen\">1. download Sophos Connect Client<\/a><\/li><li class=\"\"><a href=\"#h-2-sophos-connect-client-installieren\">2. install the Sophos Connect client<\/a><\/li><li class=\"\"><a href=\"#3-verbindungsdatei-herunterladen\">3. download connection file<\/a><\/li><li class=\"\"><a href=\"#4-sophos-connect-client-einrichten\">4. set up the Sophos Connect client<\/a><\/li><li class=\"\"><a href=\"#faq\">FAQ<\/a><ul><li class=\"\"><a href=\"#faq-question-1740424092775\">Which operating systems is the Sophos Connect Client compatible with?<\/a><\/li><li class=\"\"><a href=\"#faq-question-1740424158239\">Is macOS supported for SSL VPN?<\/a><\/li><li class=\"\"><a href=\"#faq-question-1740424176556\">Can the Sophos Connect Client be used on mobile platforms?<\/a><\/li><li class=\"\"><a href=\"#faq-question-1740424196176\">Does the Sophos Connect Client support Windows (ARM)?<\/a><\/li><li class=\"\"><a href=\"#faq-question-1740424404190\">Can I use the Sophos Connect Client with older versions of Windows?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-voraussetzungen\">Requirements<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Firmware SFOS 17.5 or higher<\/li>\n\n\n\n<li>Windows client operating system: Windows 10 or higher<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"h-1-sophos-connect-client-herunterladen\">1. download Sophos Connect Client<\/h2>\n\n<p>The Sophos Connect Client can be used either via the <strong>VPN Portal of Sophos Firewall<\/strong> or directly from the <a href=\"https:\/\/www.sophos.com\/de-de\/support\/documentation\/sophos-connect\" target=\"_blank\" rel=\"noopener\"><strong>Sophos website<\/strong><\/a> can be downloaded.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Unfortunately, the Sophos Connect Client does not offer an automatic update function and must be updated manually by reinstalling it.<\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\" id=\"h-2-sophos-connect-client-installieren\">2. install the Sophos Connect client<\/h2>\n\n<p>Start the installation of the <strong>Sophos Connect client<\/strong> by double-clicking the <strong>SophosConnect.msi<\/strong> file. When the installation is finished, you can exit the installation wizard by clicking <code>Finish<\/code>.<\/p>\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-start.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"989\" height=\"772\" data-id=\"15791\" src=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-start.jpg\" alt=\"Sophos Connect Client Setup for Windows\" class=\"wp-image-15791\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-start.jpg 989w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-start-64x50.jpg 64w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-start-300x234.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-start-600x468.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-start-768x599.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-start-15x12.jpg 15w\" sizes=\"auto, (max-width: 989px) 100vw, 989px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-services.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"774\" data-id=\"15792\" src=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-services.jpg\" alt=\"Sophos Connect Client Setup for Windows - installation process\" class=\"wp-image-15792\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-services.jpg 990w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-services-64x50.jpg 64w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-services-300x235.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-services-600x469.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-services-768x600.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-services-15x12.jpg 15w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-finish.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"774\" data-id=\"15793\" src=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-finish.jpg\" alt=\"Sophos Connect Client Setup for Windows - installation completed\" class=\"wp-image-15793\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-finish.jpg 990w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-finish-64x50.jpg 64w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-finish-300x235.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-finish-600x469.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-finish-768x600.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-setup-install-finish-15x12.jpg 15w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/a><\/figure>\n<\/figure>\n\n<h2 class=\"wp-block-heading\" id=\"3-verbindungsdatei-herunterladen\">3. download connection file<\/h2>\n\n<p>When you start the Sophos Connect client for the first time, it asks you for a <strong>connection file to<\/strong> import. This file can currently only be downloaded by an administrator through the XG Firewall. To do this, perform the following steps:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>On the XG Firewall, navigate to the menu item <code>VPN<\/code> &gt; <code>Sophos Connect Client<\/code> .<\/li>\n\n\n\n<li>Click the <code>Verbindung exportieren<\/code> button at the bottom of the browser to download the connection file for the IPsec connection.<\/li>\n\n\n\n<li>In your download folder you should now find a *.tgb file.<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\" id=\"4-sophos-connect-client-einrichten\">4. set up the Sophos Connect client<\/h2>\n\n<p>Setting up the Sophos Connect client takes just a few steps:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Open the Sophos Connect client and click <code>Import Connection<\/code>.<\/li>\n\n\n\n<li>Select the connection file with the extension *.tgb or *.scx from your hard disk. The connection will then be listed under <strong>Connections<\/strong>.<\/li>\n\n\n\n<li>Now click <code>Connect<\/code> to establish the IPsec connection.<\/li>\n\n\n\n<li>In the next step, log in with your VPN user.<\/li>\n<\/ol>\n\n<p>If you have entered the correct user data, a VPN connection should now be established successfully. Remember to click Disconnect again in the Sophos Connect client as soon as you no longer need the VPN connection.<\/p>\n\n<figure class=\"wp-block-gallery has-nested-images columns-4 is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-network.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1001\" height=\"1024\" data-id=\"15796\" src=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-network-1001x1024.jpg\" alt=\"Sophos Connect on Windows - GUI\" class=\"wp-image-15796\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-network-1001x1024.jpg 1001w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-network-64x65.jpg 64w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-network-300x307.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-network-600x614.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-network-293x300.jpg 293w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-network-768x785.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-network-12x12.jpg 12w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-network-32x32.jpg 32w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-network.jpg 1238w\" sizes=\"auto, (max-width: 1001px) 100vw, 1001px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-import-config-file.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" data-id=\"15794\" src=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-import-config-file-1024x640.jpg\" alt=\"Sophos Connect on Windows - import configuration\" class=\"wp-image-15794\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-import-config-file-1024x640.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-import-config-file-64x40.jpg 64w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-import-config-file-300x188.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-import-config-file-600x375.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-import-config-file-768x480.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-import-config-file-1536x960.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-import-config-file-18x12.jpg 18w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-import-config-file.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-login.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1001\" height=\"1024\" data-id=\"15795\" src=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-login-1001x1024.jpg\" alt=\"Sophos Connect on Windows - Login\" class=\"wp-image-15795\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-login-1001x1024.jpg 1001w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-login-64x65.jpg 64w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-login-300x307.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-login-600x614.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-login-293x300.jpg 293w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-login-768x785.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-login-12x12.jpg 12w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-login-32x32.jpg 32w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-login.jpg 1234w\" sizes=\"auto, (max-width: 1001px) 100vw, 1001px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-encryption.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1234\" height=\"1262\" data-id=\"15797\" src=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-encryption.jpg\" alt=\"Sophos Connect on Windows - connection properties\" class=\"wp-image-15797\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-encryption.jpg 1234w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-encryption-64x65.jpg 64w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-encryption-300x307.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-encryption-600x614.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-encryption-293x300.jpg 293w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-encryption-1001x1024.jpg 1001w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-encryption-768x785.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-encryption-12x12.jpg 12w, https:\/\/www.avanet.com\/assets\/sophos-sfos-connect-client-connected-encryption-32x32.jpg 32w\" sizes=\"auto, (max-width: 1234px) 100vw, 1234px\" \/><\/a><\/figure>\n<\/figure>\n\n<h2 class=\"wp-block-heading\" id=\"faq\">FAQ<\/h2>\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1740424092775\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Which operating systems is the Sophos Connect Client compatible with?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The Sophos Connect Client supports IPsec and SSL VPN on <strong>Windows (x86)<\/strong> with <strong>Windows 10 and 11<\/strong>. <strong>macOS (x86)<\/strong> only supports IPsec connections. <strong>macOS (ARM)<\/strong>, <strong>Windows (ARM)<\/strong>, <strong>Android<\/strong> and <strong>iOS<\/strong> are not directly supported. Source: <a href=\"https:\/\/docs.sophos.com\/nsg\/sophos-firewall\/18.5\/Help\/en-us\/webhelp\/onlinehelp\/AdministratorHelp\/VPN\/RemoteAccessVPN\/VPNSophosConnectClient\/index.html\" target=\"_blank\" rel=\"noopener\">Sophos Connect Client Platform Compatibility<\/a>  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1740424158239\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Is macOS supported for SSL VPN?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>No, SSL VPN is not supported on <strong>macOS<\/strong>. It is recommended to use the <strong>OpenVPN Connect Client<\/strong>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1740424176556\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Can the Sophos Connect Client be used on mobile platforms?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>No, the client does not support mobile platforms<strong>(Android<\/strong> and <strong>iOS<\/strong>) for IPsec or SSL VPN. It is recommended to use <strong>third-party clients<\/strong>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1740424196176\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Does the Sophos Connect Client support Windows (ARM)?<\/h3>\n<div class=\"rank-math-answer \">\n<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.avanet.com\/assets\/openvpn-sslvpn-arm-150x150.jpg\" class=\"alignright\" alt=\"OpenVPN Windows ARM Version for Sophos SSLVPN\" \/>\n<p>No, <strong>Windows (ARM)<\/strong> is not supported. We recommend the <a href=\"https:\/\/openvpn.net\/community-downloads\/\" target=\"_blank\" rel=\"noopener\">OpenVPN software<\/a> here. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1740424404190\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Can I use the Sophos Connect Client with older versions of Windows?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>No, the client only supports <strong>Windows 10 and 11<\/strong> or higher on <strong>x86 systems<\/strong>.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"author":5,"featured_media":0,"parent":0,"template":"","format":"standard","kb_kategorie":[382],"class_list":["post-22095","kb","type-kb","status-publish","format-standard","hentry","kb_kategorie-sophos-firewall"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.avanet.com\/en\/wp-json\/wp\/v2\/kb\/22095","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.avanet.com\/en\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.avanet.com\/en\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.avanet.com\/en\/wp-json\/wp\/v2\/users\/5"}],"wp:attachment":[{"href":"https:\/\/www.avanet.com\/en\/wp-json\/wp\/v2\/media?parent=22095"}],"wp:term":[{"taxonomy":"kb_kategorie","embeddable":true,"href":"https:\/\/www.avanet.com\/en\/wp-json\/wp\/v2\/kb_kategorie?post=22095"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}