{"id":22357,"date":"2017-08-03T12:00:00","date_gmt":"2017-08-03T11:00:00","guid":{"rendered":"https:\/\/www.avanet.com\/kb\/ap-cannot-connect-to-sophos-central-wireless\/"},"modified":"2023-08-11T09:25:25","modified_gmt":"2023-08-11T08:25:25","slug":"sophos-wireless-access-point-connection-timeout","status":"publish","type":"kb","link":"https:\/\/www.avanet.com\/en\/kb\/sophos-wireless-access-point-connection-timeout\/","title":{"rendered":"AP cannot connect to Sophos Central Wireless"},"content":{"rendered":"\n<p>In this article, we will show you what to do if your access point is not found during registration with Sophos Central Wireless and the error: &#8220;<em>AP did not connect to cloud within the timeout<\/em>&#8221; appears.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-voraussetzungen\">Requirements<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Sophos Central Account<\/li>\n\n\n\n<li>Sophos Access Point<\/li>\n\n\n\n<li>Sophos UTM with wireless license or XGS\/XG firewall (wireless free)<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"h-moglicher-grund-des-problems\">Possible reason for the problem<\/h2>\n\n<p>It has been our experience that one reason for the error message &#8220;<em>AP did not connect to cloud within the timeout<\/em>&#8221; is that the access point (AP) to be connected was previously running on a Sophos UTM or an XG Firewall and was not removed correctly. The AP still has the registration key of the UTM\/XG stored and therefore a new registration at Sophos Central does not work.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-losung-des-problems\">Problem solution<\/h2>\n\n<h3 class=\"wp-block-heading\" id=\"h-1-access-point-mit-sophos-firewall-verbinden\">1. connect access point to Sophos Firewall<\/h3>\n\n<p>The access point must be reconnected to a Sophos UTM\/XG firewall. The Sophos UTM must have firmware 9.4 installed.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-2-access-point-einrichten\">2. set up access point<\/h3>\n\n<p>Add the access point under the firewall as a new device, as if you really want to use it. If necessary, the firmware on the AP is reinstalled and then the configuration is loaded. It could therefore take a little longer. After about 1-5 minutes, the AP should be displayed as &#8216;<strong>Active<\/strong>&#8216;.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-3-access-point-von-firewall-loschen\">3. delete access point from firewall<\/h3>\n\n<p>Remove the configuration of the access point on the firewall and wait until it is listed under &#8216;<strong>Pending Access Point<\/strong>&#8216; again. (Do not disconnect the physical connection).<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-4-access-point-aus-pending-loschen\">4. delete access point from pending<\/h3>\n\n<p>As soon as the AP is listed under the &#8220;<strong>Pending Access Point<\/strong>&#8221; again, it must be manually deleted here as well. After that you can disconnect the cable from the AP.<\/p>\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.avanet.com\/assets\/sophos-xg-wireless-delete-pending-accesspoints.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"281\" data-id=\"15861\" src=\"https:\/\/www.avanet.com\/assets\/sophos-xg-wireless-delete-pending-accesspoints-1024x281.jpg\" alt=\"Delete pending access points from firewall\" class=\"wp-image-15861\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-xg-wireless-delete-pending-accesspoints-1024x281.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-xg-wireless-delete-pending-accesspoints-64x18.jpg 64w, https:\/\/www.avanet.com\/assets\/sophos-xg-wireless-delete-pending-accesspoints-300x82.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-xg-wireless-delete-pending-accesspoints-600x165.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-xg-wireless-delete-pending-accesspoints-768x211.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-xg-wireless-delete-pending-accesspoints-1536x422.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-xg-wireless-delete-pending-accesspoints-18x5.jpg 18w, https:\/\/www.avanet.com\/assets\/sophos-xg-wireless-delete-pending-accesspoints.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/figure>\n\n<h3 class=\"wp-block-heading\">5. add access point to Sophos Central<\/h3>\n\n<p>Once all these steps have been performed, you should be able to mount the AP in Sophos Central without any problems. We have described how to do this in <a href=\"https:\/\/www.avanet.com\/en\/kb\/adding-a-sophos-access-point-using-the-onboarding-wizard\/\">this article<\/a>.<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"template":"","format":"standard","kb_kategorie":[383],"class_list":["post-22357","kb","type-kb","status-publish","format-standard","hentry","kb_kategorie-central-wireless"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.avanet.com\/en\/wp-json\/wp\/v2\/kb\/22357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.avanet.com\/en\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.avanet.com\/en\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.avanet.com\/en\/wp-json\/wp\/v2\/users\/5"}],"wp:attachment":[{"href":"https:\/\/www.avanet.com\/en\/wp-json\/wp\/v2\/media?parent=22357"}],"wp:term":[{"taxonomy":"kb_kategorie","embeddable":true,"href":"https:\/\/www.avanet.com\/en\/wp-json\/wp\/v2\/kb_kategorie?post=22357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}