{"id":164017,"date":"2024-10-17T12:31:25","date_gmt":"2024-10-17T11:31:25","guid":{"rendered":"https:\/\/www.avanet.com\/shop\/sophos-xgs-108-enhanced-support\/"},"modified":"2024-10-17T12:31:25","modified_gmt":"2024-10-17T11:31:25","slug":"sophos-xgs-108-enhanced-support","status":"publish","type":"product","link":"https:\/\/www.avanet.com\/en\/shop\/sophos-xgs-108-enhanced-support\/","title":{"rendered":"Sophos XGS 108 Enhanced Support"},"content":{"rendered":"
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\n\nDescription<\/a>\n\n\n\nSupport Plans<\/a>\n\n\n\nServices<\/a>\n\n\n\nResources<\/a>\n\n\n\nTrial version<\/a>\n\n\n\nHelp with purchase<\/a>\n\n<\/div>\n<\/div>\n<\/div>
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<\/path> <\/svg><\/span>Description<\/span><\/p>\n\n\n\n

Learn more about
Sophos Enhanced Support<\/strong><\/h2>\n\n\n\n

Sophos Enhanced Support<\/strong> ensures that you have a point of contact when you have problems with your firewall. Support is available 24\/7, including holidays, to answer all your questions and solve any problems, both by email and by phone<\/a>.<\/p>\n\n\n

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<\/path> <\/svg><\/span>Important to know<\/span><\/h3>\n\n\n\n

Enhanced Support is not a free pass to have the Sophos team take care of your firewall configuration at no cost. A support ticket should only be opened if a function of the firewall is no longer working properly in your opinion. Sophos Support will not accept requests because you lack the necessary knowledge to configure them. In such cases, please contact us so that we can configure the firewall as desired within the scope of our support conditions.<\/p>\n\n\n\n <\/path> <\/svg><\/span>Open support ticket<\/span><\/a>\n\n<\/div>\n\n\n

Incident levels and target times<\/h3>\n\n\n\n

Sophos Enhanced Support offers different incident levels based on the urgency and impact of the problem. This will help you understand the type of support you can expect for different types of problems. Incident levels are defined as follows:<\/p>\n\n\n\n