{"id":168201,"date":"2025-05-01T08:23:03","date_gmt":"2025-05-01T07:23:03","guid":{"rendered":"https:\/\/www.avanet.com\/kb\/sophos-firewall-avanet-support-access\/"},"modified":"2025-05-01T08:24:47","modified_gmt":"2025-05-01T07:24:47","slug":"sophos-firewall-avanet-support-access","status":"publish","type":"kb","link":"https:\/\/www.avanet.com\/es\/kb\/sophos-firewall-avanet-support-access\/","title":{"rendered":"Configurar el acceso de soporte de Avanet a Sophos Firewall"},"content":{"rendered":"\n<p>Para garantizar que el soporte de Avanet pueda acceder de forma segura a tu Sophos Firewall y ayudarte r\u00e1pida y eficazmente en caso necesario, es necesario tomar algunas precauciones. Estas medidas garantizan que s\u00f3lo los empleados autorizados de Avanet tengan acceso y, al mismo tiempo, aumentan la seguridad de tu cortafuegos. <\/p>\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Contenido<\/h2><nav><ul><li class=\"\"><a href=\"#1-benutzerkonto-erstellen\">1. crear cuenta de usuario<\/a><\/li><li class=\"\"><a href=\"#2-fqdn-host-fur-ip-beschrankung-erstellen\">2. crear host FQDN para restricci\u00f3n IP<\/a><\/li><li class=\"\"><a href=\"#3-acl-regel-fur-zugriff-erstellen\">3. crear regla ACL para el acceso<\/a><\/li><li class=\"\"><a href=\"#4-ssh-public-key-fur-sicheren-zugriff-hinterlegen\">4. guarda la clave p\u00fablica SSH para un acceso seguro<\/a><\/li><\/ul><\/nav><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"1-benutzerkonto-erstellen\">1. crear cuenta de usuario<\/h4>\n\n<p>Para crear una nueva cuenta de usuario para Avanet Support, procede como se indica a continuaci\u00f3n:<\/p>\n<div class=\"gb-grid-wrapper gb-grid-wrapper-3992351c\">\n<div class=\"gb-grid-column gb-grid-column-ec5f8afd\"><div class=\"gb-container gb-container-ec5f8afd\">\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-cf627a7\" data-block-id=\"cf627a7\"><style>.stk-cf627a7 .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168163\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - A&#xF1;adir un nuevo usuario\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; Neuen Benutzer hinzuf\u00fcgen<\/figcaption><\/figure><\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-3bb9c8f0\"><div class=\"gb-container gb-container-3bb9c8f0\">\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-def3c2e\" data-block-id=\"def3c2e\"><style>.stk-def3c2e .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168168\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - Introducir datos para nuevos usuarios\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; Benutzerdaten erfassen<\/figcaption><\/figure><\/div>\n\n<\/div><\/div>\n<\/div>\n<ul class=\"wp-block-list\">\n<li>Inscr\u00edbete en Sophos Firewall.<\/li>\n\n\n\n<li>Navega hasta <strong>Configurar \u2192 Autenticaci\u00f3n \u2192 Usuarios<\/strong>.<\/li>\n\n\n\n<li>Pulsa en <strong>A\u00f1adir<\/strong> para crear un nuevo usuario.<\/li>\n\n\n\n<li>Introduce los siguientes datos:\n<ul class=\"wp-block-list\">\n<li><strong>Nombre de usuario:<\/strong> avanet<\/li>\n\n\n\n<li><strong>Nombre:<\/strong> Avanet<\/li>\n\n\n\n<li><strong>Tipo de usuario:<\/strong> Administrador<\/li>\n\n\n\n<li><strong>Perfiles:<\/strong> Administrador<\/li>\n\n\n\n<li>Introduce una contrase\u00f1a segura en el campo <strong>Contrase\u00f1a<\/strong> (de todas formas, un t\u00e9cnico de Avanet cambiar\u00e1 esta contrase\u00f1a la primera vez que te conectes).<\/li>\n\n\n\n<li><strong>Correo electr\u00f3nico:<\/strong> <a>noreply@avanet.local<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Pulsa <strong>Guardar<\/strong> para crear el usuario.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\" id=\"2-fqdn-host-fur-ip-beschrankung-erstellen\">2. crear host FQDN para restricci\u00f3n IP<\/h4>\n\n<p>Para garantizar que s\u00f3lo los empleados de Avanet tienen acceso a tu cortafuegos, se crea un host FQDN que s\u00f3lo permite direcciones IP de Avanet:<\/p>\n<div class=\"gb-grid-wrapper gb-grid-wrapper-e0aaeaf2\">\n<div class=\"gb-grid-column gb-grid-column-9e117e98\"><div class=\"gb-container gb-container-9e117e98\">\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-c58094f\" data-block-id=\"c58094f\"><style>.stk-c58094f .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168173\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - A&#xF1;adir host FQDN\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; FQDN hinzuf\u00fcgen<\/figcaption><\/figure><\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-dd701daa\"><div class=\"gb-container gb-container-dd701daa\">\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-1433aa0\" data-block-id=\"1433aa0\"><style>.stk-1433aa0 .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168178\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - A&#xF1;adir host FQDN support.avanet.com\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; Avanet Support IPs hinzuf\u00fcgen<\/figcaption><\/figure><\/div>\n\n<\/div><\/div>\n<\/div>\n<ul class=\"wp-block-list\">\n<li>Navega hasta <strong>Sistema \u2192 Hosts y servicios \u2192 Host FQDN<\/strong>.<\/li>\n\n\n\n<li>Haz clic en <strong>A\u00f1adir<\/strong>.<\/li>\n\n\n\n<li>Introduce la siguiente informaci\u00f3n:\n<ul class=\"wp-block-list\">\n<li><strong>Nombre:<\/strong> support.avanet.com<\/li>\n\n\n\n<li><strong>FQDN:<\/strong> soporte.avanet.com<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Pulsa <strong>Guardar<\/strong> para crear el host FQDN.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\" id=\"3-acl-regel-fur-zugriff-erstellen\">3. crear regla ACL para el acceso<\/h4>\n<div class=\"gb-grid-wrapper gb-grid-wrapper-2af64407\"><\/div>\n<p>Esta regla ACL garantiza que s\u00f3lo Avanet tenga acceso a los servicios pertinentes de tu cortafuegos:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Navega hasta <strong>Sistema \u2192 Administraci\u00f3n \u2192 Acceso a dispositivos<\/strong>.<\/li>\n\n\n\n<li>Haz clic en <strong>A\u00f1adir<\/strong> para a\u00f1adir una nueva regla.<\/li>\n\n\n\n<li>Introduce los siguientes valores:\n<ul class=\"wp-block-list\">\n<li><strong>Nombre de la regla:<\/strong> Avanet-Support<\/li>\n\n\n\n<li><strong>Posici\u00f3n de la regla:<\/strong> Abajo<\/li>\n\n\n\n<li><strong>Versi\u00f3n IP:<\/strong> IPv4<\/li>\n\n\n\n<li><strong>Zona de origen:<\/strong> Cualquiera<\/li>\n\n\n\n<li><strong>Red \/ host de origen:<\/strong> support.avanet.com (el host FQDN creado anteriormente)<\/li>\n\n\n\n<li><strong>Host de destino:<\/strong> Cualquiera<\/li>\n\n\n\n<li><strong>Servicios:<\/strong> HTTPS, Ping\/Ping6, SSH<\/li>\n\n\n\n<li><strong>Acci\u00f3n:<\/strong> Aceptar<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Confirma con <strong>Guardar<\/strong> para crear la regla.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\" id=\"4-ssh-public-key-fur-sicheren-zugriff-hinterlegen\">4. guarda la clave p\u00fablica SSH para un acceso seguro<\/h4>\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-f343f49\" data-block-id=\"f343f49\"><style>.stk-f343f49 .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168193\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - Almacena la clave p&#xFA;blica para el acceso SSH\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; Public Key hinzuf\u00fcgen<\/figcaption><\/figure><\/div>\n\n<p>El acceso SSH mediante clave p\u00fablica aumenta adicionalmente la seguridad al garantizar que s\u00f3lo las personas autorizadas tienen acceso al cortafuegos. Para almacenar la clave p\u00fablica de Avanet, procede como se indica a continuaci\u00f3n: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Navega hasta <strong>Sistema \u2192 Administraci\u00f3n \u2192 Acceso a dispositivos<\/strong>.<\/li>\n\n\n\n<li>Despl\u00e1zate hasta la secci\u00f3n <strong>Autenticaci\u00f3n de clave p\u00fablica para admin.<\/strong><\/li>\n\n\n\n<li>Activa la opci\u00f3n <strong>Activar autenticaci\u00f3n<\/strong>.<\/li>\n\n\n\n<li>Pulsa el s\u00edmbolo <strong>m\u00e1s (+)<\/strong> en el campo <strong>Claves autorizadas<\/strong>.<\/li>\n\n\n\n<li>Copia y pega la clave p\u00fablica:<\/li>\n<\/ul>\n\n<pre class=\"wp-block-code\"><code>ssh-rsa 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<\/code><\/pre>\n\n<ul class=\"wp-block-list\">\n<li>Conf\u00edrmalo con <strong>Aplicar<\/strong>.<\/li>\n<\/ul>\n\n<p>Despu\u00e9s de estos pasos, la configuraci\u00f3n est\u00e1 completa. El servicio de asistencia de Avanet tiene ahora acceso seguro y restringido a tu Sophos Firewall y puede proporcionarte ayuda eficaz si lo necesitas. Comunica al equipo de soporte tu IP p\u00fablica para acceder.  <\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"template":"","format":"standard","kb_kategorie":[408],"class_list":["post-168201","kb","type-kb","status-publish","format-standard","hentry","kb_kategorie-sophos-firewall"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.avanet.com\/es\/wp-json\/wp\/v2\/kb\/168201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.avanet.com\/es\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.avanet.com\/es\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.avanet.com\/es\/wp-json\/wp\/v2\/users\/5"}],"wp:attachment":[{"href":"https:\/\/www.avanet.com\/es\/wp-json\/wp\/v2\/media?parent=168201"}],"wp:term":[{"taxonomy":"kb_kategorie","embeddable":true,"href":"https:\/\/www.avanet.com\/es\/wp-json\/wp\/v2\/kb_kategorie?post=168201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}