{"id":168199,"date":"2025-05-01T08:23:03","date_gmt":"2025-05-01T07:23:03","guid":{"rendered":"https:\/\/www.avanet.com\/kb\/sophos-firewall-avanet-support-access\/"},"modified":"2025-05-01T08:24:32","modified_gmt":"2025-05-01T07:24:32","slug":"sophos-firewall-avanet-support-access","status":"publish","type":"kb","link":"https:\/\/www.avanet.com\/fr\/kb\/sophos-firewall-avanet-support-access\/","title":{"rendered":"Configuration de l&rsquo;acc\u00e8s au support Avanet sur Sophos Firewall"},"content":{"rendered":"\n<p>Pour que le support Avanet puisse acc\u00e9der en toute s\u00e9curit\u00e9 \u00e0 votre Sophos Firewall et vous aider rapidement et efficacement en cas de besoin, certaines pr\u00e9cautions sont n\u00e9cessaires. Ces \u00e9tapes garantissent que seul le personnel autoris\u00e9 d&rsquo;Avanet peut y acc\u00e9der, tout en renfor\u00e7ant la s\u00e9curit\u00e9 de votre pare-feu. <\/p>\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Contenu<\/h2><nav><ul><li class=\"\"><a href=\"#1-benutzerkonto-erstellen\">1. cr\u00e9er un compte d&rsquo;utilisateur<\/a><\/li><li class=\"\"><a href=\"#2-fqdn-host-fur-ip-beschrankung-erstellen\">2. cr\u00e9er un h\u00f4te FQDN pour la restriction d&rsquo;IP<\/a><\/li><li class=\"\"><a href=\"#3-acl-regel-fur-zugriff-erstellen\">3. cr\u00e9er une r\u00e8gle ACL pour l&rsquo;acc\u00e8s<\/a><\/li><li class=\"\"><a href=\"#4-ssh-public-key-fur-sicheren-zugriff-hinterlegen\">4. d\u00e9poser une cl\u00e9 publique SSH pour un acc\u00e8s s\u00e9curis\u00e9<\/a><\/li><\/ul><\/nav><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"1-benutzerkonto-erstellen\">1. cr\u00e9er un compte d&rsquo;utilisateur<\/h4>\n\n<p>Pour cr\u00e9er un nouveau compte utilisateur pour le support Avanet, proc\u00e9dez comme suit :<\/p>\n<div class=\"gb-grid-wrapper gb-grid-wrapper-3992351c\">\n<div class=\"gb-grid-column gb-grid-column-ec5f8afd\"><div class=\"gb-container gb-container-ec5f8afd\">\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-cf627a7\" data-block-id=\"cf627a7\"><style>.stk-cf627a7 .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168163\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - Ajouter un nouvel utilisateur\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; Neuen Benutzer hinzuf\u00fcgen<\/figcaption><\/figure><\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-3bb9c8f0\"><div class=\"gb-container gb-container-3bb9c8f0\">\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-def3c2e\" data-block-id=\"def3c2e\"><style>.stk-def3c2e .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168168\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - Saisir des donn&#xE9;es pour un nouvel utilisateur\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; Benutzerdaten erfassen<\/figcaption><\/figure><\/div>\n\n<\/div><\/div>\n<\/div>\n<ul class=\"wp-block-list\">\n<li>Inscrivez-vous sur Sophos Firewall.<\/li>\n\n\n\n<li>Naviguez vers <strong>Configure \u2192 Authentication \u2192 Users<\/strong>.<\/li>\n\n\n\n<li>Cliquez sur <strong>Add<\/strong> pour cr\u00e9er un nouvel utilisateur.<\/li>\n\n\n\n<li>Saisissez les donn\u00e9es suivantes :\n<ul class=\"wp-block-list\">\n<li><strong>Nom d&rsquo;utilisateur :<\/strong> avanet<\/li>\n\n\n\n<li><strong>Nom :<\/strong> Avanet<\/li>\n\n\n\n<li><strong>Type d&rsquo;utilisateur :<\/strong> Administrateur<\/li>\n\n\n\n<li><strong>Les profils :<\/strong> Administrateur<\/li>\n\n\n\n<li>Donnez un mot de passe s\u00fbr dans le champ <strong>Password<\/strong> (un technicien d&rsquo;Avanet changera de toute fa\u00e7on ce mot de passe lors de la premi\u00e8re connexion).<\/li>\n\n\n\n<li><strong>Courrier \u00e9lectronique :<\/strong> <a>noreply@avanet.local<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Cliquez sur <strong>Save<\/strong> pour cr\u00e9er l&rsquo;utilisateur.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\" id=\"2-fqdn-host-fur-ip-beschrankung-erstellen\">2. cr\u00e9er un h\u00f4te FQDN pour la restriction d&rsquo;IP<\/h4>\n\n<p>Pour s&rsquo;assurer que seuls les employ\u00e9s d&rsquo;Avanet ont acc\u00e8s \u00e0 votre pare-feu, un h\u00f4te FQDN est cr\u00e9\u00e9 pour autoriser uniquement les adresses IP d&rsquo;Avanet :<\/p>\n<div class=\"gb-grid-wrapper gb-grid-wrapper-e0aaeaf2\">\n<div class=\"gb-grid-column gb-grid-column-9e117e98\"><div class=\"gb-container gb-container-9e117e98\">\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-c58094f\" data-block-id=\"c58094f\"><style>.stk-c58094f .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168173\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - Ajouter un h&#xF4;te FQDN\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; FQDN hinzuf\u00fcgen<\/figcaption><\/figure><\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-dd701daa\"><div class=\"gb-container gb-container-dd701daa\">\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-1433aa0\" data-block-id=\"1433aa0\"><style>.stk-1433aa0 .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168178\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - Ajouter un FQDN h&#xF4;te support.avanet.com\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; Avanet Support IPs hinzuf\u00fcgen<\/figcaption><\/figure><\/div>\n\n<\/div><\/div>\n<\/div>\n<ul class=\"wp-block-list\">\n<li>Naviguez vers <strong>Syst\u00e8me \u2192 H\u00f4tes et services \u2192 H\u00f4te FQDN<\/strong>.<\/li>\n\n\n\n<li>Cliquez sur <strong>Add<\/strong>.<\/li>\n\n\n\n<li>Saisissez les informations suivantes :\n<ul class=\"wp-block-list\">\n<li><strong>Nom :<\/strong> support.avanet.com<\/li>\n\n\n\n<li><strong>FQDN :<\/strong> support.avanet.com<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Cliquez sur <strong>Save<\/strong> pour cr\u00e9er l&rsquo;h\u00f4te FQDN.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\" id=\"3-acl-regel-fur-zugriff-erstellen\">3. cr\u00e9er une r\u00e8gle ACL pour l&rsquo;acc\u00e8s<\/h4>\n<div class=\"gb-grid-wrapper gb-grid-wrapper-2af64407\"><\/div>\n<p>Avec cette r\u00e8gle ACL, vous vous assurez que seul Avanet a acc\u00e8s aux services pertinents de votre pare-feu :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Naviguez vers <strong>Syst\u00e8me \u2192 Administration \u2192 Acc\u00e8s aux p\u00e9riph\u00e9riques<\/strong>.<\/li>\n\n\n\n<li>Cliquez sur <strong>Add<\/strong> pour ajouter une nouvelle r\u00e8gle.<\/li>\n\n\n\n<li>Inscrivez les valeurs suivantes :\n<ul class=\"wp-block-list\">\n<li><strong>Rule name :<\/strong> Support Avanet<\/li>\n\n\n\n<li><strong>Position de la r\u00e8gle :<\/strong> Bottom<\/li>\n\n\n\n<li><strong>Version IP :<\/strong> IPv4<\/li>\n\n\n\n<li><strong>Zone source :<\/strong> Any<\/li>\n\n\n\n<li><strong>R\u00e9seau source \/ h\u00f4te :<\/strong> support.avanet.com (l&rsquo;h\u00f4te FQDN cr\u00e9\u00e9 pr\u00e9c\u00e9demment)<\/li>\n\n\n\n<li><strong>H\u00f4te de destination :<\/strong> Any<\/li>\n\n\n\n<li><strong>Services :<\/strong> HTTPS, Ping\/Ping6, SSH<\/li>\n\n\n\n<li><strong>Action :<\/strong> Accept<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Confirmez en cliquant sur <strong>Save<\/strong> pour cr\u00e9er la r\u00e8gle.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\" id=\"4-ssh-public-key-fur-sicheren-zugriff-hinterlegen\">4. d\u00e9poser une cl\u00e9 publique SSH pour un acc\u00e8s s\u00e9curis\u00e9<\/h4>\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-f343f49\" data-block-id=\"f343f49\"><style>.stk-f343f49 .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168193\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - D&#xE9;poser une cl&#xE9; publique pour l'acc&#xE8;s SSH\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; Public Key hinzuf\u00fcgen<\/figcaption><\/figure><\/div>\n\n<p>L&rsquo;acc\u00e8s SSH via la cl\u00e9 publique renforce encore la s\u00e9curit\u00e9 en ne permettant qu&rsquo;aux personnes autoris\u00e9es d&rsquo;acc\u00e9der au pare-feu. Pour d\u00e9poser la cl\u00e9 publique d&rsquo;Avanet, proc\u00e9dez comme suit : <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Naviguez vers <strong>Syst\u00e8me \u2192 Administration \u2192 Acc\u00e8s aux p\u00e9riph\u00e9riques<\/strong>.<\/li>\n\n\n\n<li>Faites d\u00e9filer vers le bas jusqu&rsquo;\u00e0 la section <strong>Public key authentication for admin<\/strong>.<\/li>\n\n\n\n<li>Activez l&rsquo;option <strong>Enable authentication<\/strong>.<\/li>\n\n\n\n<li>Cliquez sur le symbole <strong>plus (+)<\/strong> dans le champ <strong>Authorized keys (Cl\u00e9s autoris\u00e9es<\/strong>).<\/li>\n\n\n\n<li>Copiez et collez la cl\u00e9 publique :<\/li>\n<\/ul>\n\n<pre class=\"wp-block-code\"><code>ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAACAQCktco\/uC29KdU+Hf7GjcYXFumGJvt11MPxhdpnYA2XVEbnsI9r\/XrW9J9K2ugvVGNoOD4IlN\/bWZ1z3W6UqFKGgHUYkQu2h+0PFzP5I12Pu9I\/3qIWwOhdA2j523FzneGQFptNCHHLQwma\/zYJJwcVqsiJo\/mg6W8jUbS30jFP6zDJvGRzbA2ATC7XzGNfa\/CYr\/AKoqdvm87RThOT7uh86w39x9VQTZH7d217K2UVuUrSppvnRaw5NCwukamWDDs8EtsVIFNkkxMl\/SdJTC1SOSfO6mw8erXm1RhmNT5+wN\/87f+DQioQPuWSrC3EHkgqw9BjoU3aLtYUw9AAItf6jJeUnZBfBCeJ1fJAzYpR8STdbaI8RXP1QMOr4omtmCakfnEH8kZ1BAYXxVzrJBXQ+sDVLZtWNDPqg8jIpdJ6bRNk\/m7B+LAwsofHVLH1VSxoOEYdJGQvPfwonqo2JR+vosYhoHG89eh5EL\/X9z5amvfVCShf6icstYwmaUmT\/9lUTd8tkJZeTxNoezyspHhMryfB93653vb6wPS\/n0ITkfu6rSfSrE1A1Y1dD5QtsFF6oEZxPqo8qQajtGhI3vZdHZSx53PqFqInra75xFHc+EjEsoLjt2wQdHr+ttEKvfrjfQmyXaWzqqE6bxmbbcMPtqY+pzMf83nEGwepJka0uw==<\/code><\/pre>\n\n<ul class=\"wp-block-list\">\n<li>Confirmez en cliquant sur <strong>Apply<\/strong>.<\/li>\n<\/ul>\n\n<p>Apr\u00e8s avoir suivi ces \u00e9tapes, la configuration est termin\u00e9e. Le support Avanet dispose maintenant d&rsquo;un acc\u00e8s s\u00e9curis\u00e9 et limit\u00e9 \u00e0 votre Sophos Firewall et peut vous aider efficacement si n\u00e9cessaire. Indiquez encore au support votre IP publique pour l&rsquo;acc\u00e8s.  <\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"template":"","format":"standard","kb_kategorie":[407],"class_list":["post-168199","kb","type-kb","status-publish","format-standard","hentry","kb_kategorie-sophos-firewall"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.avanet.com\/fr\/wp-json\/wp\/v2\/kb\/168199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.avanet.com\/fr\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.avanet.com\/fr\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.avanet.com\/fr\/wp-json\/wp\/v2\/users\/5"}],"wp:attachment":[{"href":"https:\/\/www.avanet.com\/fr\/wp-json\/wp\/v2\/media?parent=168199"}],"wp:term":[{"taxonomy":"kb_kategorie","embeddable":true,"href":"https:\/\/www.avanet.com\/fr\/wp-json\/wp\/v2\/kb_kategorie?post=168199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}