{"id":168200,"date":"2025-05-01T08:23:03","date_gmt":"2025-05-01T07:23:03","guid":{"rendered":"https:\/\/www.avanet.com\/kb\/sophos-firewall-avanet-support-access\/"},"modified":"2025-05-01T08:24:38","modified_gmt":"2025-05-01T07:24:38","slug":"sophos-firewall-avanet-support-access","status":"publish","type":"kb","link":"https:\/\/www.avanet.com\/it\/kb\/sophos-firewall-avanet-support-access\/","title":{"rendered":"Impostazione dell&#8217;accesso al supporto Avanet per Sophos Firewall"},"content":{"rendered":"\n<p>Per garantire che l&#8217;assistenza Avanet possa accedere in modo sicuro al tuo Sophos Firewall e aiutarti in modo rapido ed efficace se necessario, sono necessarie alcune precauzioni. Questi accorgimenti garantiscono l&#8217;accesso solo ai dipendenti Avanet autorizzati e allo stesso tempo aumentano la sicurezza del tuo firewall. <\/p>\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Contenuti<\/h2><nav><ul><li class=\"\"><a href=\"#1-benutzerkonto-erstellen\">1. creare un account utente<\/a><\/li><li class=\"\"><a href=\"#2-fqdn-host-fur-ip-beschrankung-erstellen\">2. creare un host FQDN per la restrizione IP<\/a><\/li><li class=\"\"><a href=\"#3-acl-regel-fur-zugriff-erstellen\">3. creare una regola ACL per l&#8217;accesso<\/a><\/li><li class=\"\"><a href=\"#4-ssh-public-key-fur-sicheren-zugriff-hinterlegen\">4. memorizzare la chiave pubblica SSH per un accesso sicuro<\/a><\/li><\/ul><\/nav><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"1-benutzerkonto-erstellen\">1. creare un account utente<\/h4>\n\n<p>Per creare un nuovo account utente per Avanet Support, procedi come segue:<\/p>\n<div class=\"gb-grid-wrapper gb-grid-wrapper-3992351c\">\n<div class=\"gb-grid-column gb-grid-column-ec5f8afd\"><div class=\"gb-container gb-container-ec5f8afd\">\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-cf627a7\" data-block-id=\"cf627a7\"><style>.stk-cf627a7 .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168163\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - Aggiungi un nuovo utente\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-1-add-user-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; Neuen Benutzer hinzuf\u00fcgen<\/figcaption><\/figure><\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-3bb9c8f0\"><div class=\"gb-container gb-container-3bb9c8f0\">\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-def3c2e\" data-block-id=\"def3c2e\"><style>.stk-def3c2e .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168168\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - Inserisci i dati dei nuovi utenti\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-2-add-user-detail-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; Benutzerdaten erfassen<\/figcaption><\/figure><\/div>\n\n<\/div><\/div>\n<\/div>\n<ul class=\"wp-block-list\">\n<li>Registrati su Sophos Firewall.<\/li>\n\n\n\n<li>Vai su <strong>Configura \u2192 Autenticazione \u2192 Utenti<\/strong>.<\/li>\n\n\n\n<li>Clicca su <strong>Aggiungi<\/strong> per creare un nuovo utente.<\/li>\n\n\n\n<li>Inserisci i seguenti dati:\n<ul class=\"wp-block-list\">\n<li><strong>Nome utente:<\/strong> avanet<\/li>\n\n\n\n<li><strong>Nome:<\/strong> Avanet<\/li>\n\n\n\n<li><strong>Tipo di utente:<\/strong> Amministratore<\/li>\n\n\n\n<li><strong>Profili:<\/strong> Amministratore<\/li>\n\n\n\n<li>Inserisci una password sicura nel campo <strong>Password<\/strong> (un tecnico Avanet cambier\u00e0 questa password al primo accesso).<\/li>\n\n\n\n<li><strong>Email:<\/strong> <a>noreply@avanet.local<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Clicca su <strong>Salva<\/strong> per creare l&#8217;utente.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\" id=\"2-fqdn-host-fur-ip-beschrankung-erstellen\">2. creare un host FQDN per la restrizione IP<\/h4>\n\n<p>Per garantire che solo i dipendenti Avanet abbiano accesso al tuo firewall, viene creato un host FQDN che consente solo gli indirizzi IP Avanet:<\/p>\n<div class=\"gb-grid-wrapper gb-grid-wrapper-e0aaeaf2\">\n<div class=\"gb-grid-column gb-grid-column-9e117e98\"><div class=\"gb-container gb-container-9e117e98\">\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-c58094f\" data-block-id=\"c58094f\"><style>.stk-c58094f .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168173\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - Aggiungi un host FQDN\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-3-add-fqdn-host-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; FQDN hinzuf\u00fcgen<\/figcaption><\/figure><\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-dd701daa\"><div class=\"gb-container gb-container-dd701daa\">\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-1433aa0\" data-block-id=\"1433aa0\"><style>.stk-1433aa0 .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168178\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - Aggiungi FQDN Host support.avanet.com\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-4-add-fqdn-host-detail-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; Avanet Support IPs hinzuf\u00fcgen<\/figcaption><\/figure><\/div>\n\n<\/div><\/div>\n<\/div>\n<ul class=\"wp-block-list\">\n<li>Vai su <strong>Sistema \u2192 Host e servizi \u2192 Host FQDN<\/strong>.<\/li>\n\n\n\n<li>Clicca su <strong>Aggiungi<\/strong>.<\/li>\n\n\n\n<li>Inserisci le seguenti informazioni:\n<ul class=\"wp-block-list\">\n<li><strong>Nome:<\/strong> support.avanet.com<\/li>\n\n\n\n<li><strong>FQDN:<\/strong> support.avanet.com<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Clicca su <strong>Salva<\/strong> per creare l&#8217;host FQDN.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\" id=\"3-acl-regel-fur-zugriff-erstellen\">3. creare una regola ACL per l&#8217;accesso<\/h4>\n<div class=\"gb-grid-wrapper gb-grid-wrapper-2af64407\"><\/div>\n<p>Questa regola ACL assicura che solo Avanet abbia accesso ai servizi pertinenti sul tuo firewall:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Vai su <strong>Sistema \u2192 Amministrazione \u2192 Accesso ai dispositivi<\/strong>.<\/li>\n\n\n\n<li>Clicca su <strong>Aggiungi<\/strong> per aggiungere una nuova regola.<\/li>\n\n\n\n<li>Inserisci i seguenti valori:\n<ul class=\"wp-block-list\">\n<li><strong>Nome della regola:<\/strong> Avanet-Support<\/li>\n\n\n\n<li><strong>Posizione della regola:<\/strong> in basso<\/li>\n\n\n\n<li><strong>Versione IP:<\/strong> IPv4<\/li>\n\n\n\n<li><strong>Zona di origine:<\/strong> Qualsiasi<\/li>\n\n\n\n<li><strong>Rete di origine \/ Host:<\/strong> support.avanet.com (l&#8217;host FQDN creato in precedenza)<\/li>\n\n\n\n<li><strong>Host di destinazione:<\/strong> Qualsiasi<\/li>\n\n\n\n<li><strong>Servizi:<\/strong> HTTPS, Ping\/Ping6, SSH<\/li>\n\n\n\n<li><strong>Azione:<\/strong> Accetta<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Conferma con <strong>Salva<\/strong> per creare la regola.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\" id=\"4-ssh-public-key-fur-sicheren-zugriff-hinterlegen\">4. memorizzare la chiave pubblica SSH per un accesso sicuro<\/h4>\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-f343f49\" data-block-id=\"f343f49\"><style>.stk-f343f49 .stk-img-figcaption{text-align:center !important;color:#abb7c2 !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-168193\" src=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-scaled.jpg\" width=\"2560\" height=\"1589\" alt=\"Sophos Firewall - Memorizza la chiave pubblica per l'accesso SSH\" srcset=\"https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-scaled.jpg 2560w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-300x186.jpg 300w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-1024x636.jpg 1024w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-768x477.jpg 768w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-1536x953.jpg 1536w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-2048x1271.jpg 2048w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-600x372.jpg 600w, https:\/\/www.avanet.com\/assets\/sophos-firewall-avanet-support-access-7-add-ssh-publickey-64x40.jpg 64w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/span><figcaption class=\"has-text-color stk-img-figcaption\">Sophos Firewall &#8211; Public Key hinzuf\u00fcgen<\/figcaption><\/figure><\/div>\n\n<p>L&#8217;accesso SSH tramite chiave pubblica aumenta ulteriormente la sicurezza, garantendo che solo le persone autorizzate abbiano accesso al firewall. Per memorizzare la chiave pubblica di Avanet, procedi come segue: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Vai su <strong>Sistema \u2192 Amministrazione \u2192 Accesso ai dispositivi<\/strong>.<\/li>\n\n\n\n<li>Scorri verso il basso fino alla sezione <strong>Autenticazione con chiave pubblica per l&#8217;amministratore<\/strong>.<\/li>\n\n\n\n<li>Attiva l&#8217;opzione <strong>Abilita l&#8217;autenticazione<\/strong>.<\/li>\n\n\n\n<li>Clicca sul simbolo <strong>pi\u00f9 (+)<\/strong> nel campo <strong>Chiavi autorizzate<\/strong>.<\/li>\n\n\n\n<li>Copia e incolla la chiave pubblica:<\/li>\n<\/ul>\n\n<pre class=\"wp-block-code\"><code>ssh-rsa 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<\/code><\/pre>\n\n<ul class=\"wp-block-list\">\n<li>Conferma con <strong>Applica<\/strong>.<\/li>\n<\/ul>\n\n<p>Dopo questi passaggi, la configurazione \u00e8 completa. L&#8217;assistenza Avanet ha ora un accesso sicuro e limitato al tuo Sophos Firewall e pu\u00f2 fornirti un&#8217;assistenza efficiente se necessario. Comunica al team di supporto il tuo IP pubblico per l&#8217;accesso.  <\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"template":"","format":"standard","kb_kategorie":[409],"class_list":["post-168200","kb","type-kb","status-publish","format-standard","hentry","kb_kategorie-sophos-firewall"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.avanet.com\/it\/wp-json\/wp\/v2\/kb\/168200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.avanet.com\/it\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.avanet.com\/it\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.avanet.com\/it\/wp-json\/wp\/v2\/users\/5"}],"wp:attachment":[{"href":"https:\/\/www.avanet.com\/it\/wp-json\/wp\/v2\/media?parent=168200"}],"wp:term":[{"taxonomy":"kb_kategorie","embeddable":true,"href":"https:\/\/www.avanet.com\/it\/wp-json\/wp\/v2\/kb_kategorie?post=168200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}