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Disable Sophos Central tamper protection

In this article we will show you how to disable tamper protection for a client temporarily or permanently. We will also show you a way to globally disable tamper protection on all clients with one click.

InfoBy default, Sophos Central on the Sophos endpoint client has tamper protection enabled. This prevents a user from making settings on their own or uninstalling the client.

Requirements

  • Sophos Central Account
  • Sophos Endpoint Client installed on at least one computer

Tamper protection permanent Disable for a client

1. log in to the Sophos Central account

Contact us at https://central.sophos.com on the Sophos Central Admin.

2. select computer

Next, you can go to Sophos Central Admin and open the properties of the computer on which you want to disable tamper protection for the Sophos Endpoint Client. To do this, you have to click on the left side in the Sidebar to the menu item Endpoint Protection and right after that on Computer click. Search for the correct computer in the list and call it with a click on the name of the device the properties.

3. deactivate the tamper protection.

In the lower area you will now find the settings of the Tamper Protection. Click Disable Tamper Protectionto permanently remove the protection on this computer.

Note: It may take a few minutes for the settings to synchronize with the Sophos Endpoint Client.

Tamper protection Temporary Disable for a client (Windows)

We recommend that you do not permanently deactivate the tamper protection if possible. In most cases, it is sufficient to disable it temporarily. In the following steps, we will show you how to do that.

1. log in to the Sophos Central account

Contact us at https://central.sophos.com on the Sophos Central Admin.

2. select computer

Next, you can go to Sophos Central Admin and open the properties of the computer on which you want to disable tamper protection for the Sophos Endpoint Client. To do this, you have to click on the left side in the Sidebar to the menu item Endpoint Protection and right after that on Computer click. Search for the correct computer in the list and call it with a click on the name of the device the properties.

3. copy Tamper Protection password

In the lower area you will now find the settings of the Tamper Protection. Click View details and let you use the option Show Password to display the current password. Now write down this password in order to remove the tampar protection on the client in the next step.

4. log in as admin with the Tamper Protection password

On the Windows computer, open the Sophos Endpoint Client and click in the upper right corner on Admin login. Then enter the previously noted password and confirm with Log in. After that a new menu item appears Settings.

5. deactivate tamper protection

In the settings you have to tick the box Override Sophos Central policy for up to 4 hours for troubleshooting. set and subsequently under Control over the user switch off the tamper protection.

Tamper protection permanent for all clients disable

1. log in to the Sophos Central account

Contact us at https://central.sophos.com on the Sophos Central Admin.

2. globally disable tamper protection

Click in the Sidebar to the menu item Global Settings. Under the range General Settings you will now find the point Tamper Protection. If you now call up these settings, you can then change them by clicking on the Toggle disable tamper protection on all your clients.

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