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Install Sophos Connect Client on Windows

Sophos Firewall

In this guide, we’ll show you how to download the Sophos Connect client from your Sophos XG firewall and install and set it up on a Windows computer.

Sophos Connect Client - Series

This article is part of a series that will give you everything you need to get started with the Sophos Connect client.

Requirements

  • Firmware SFOS 17.5 or higher
  • Windows client operating system: Windows 10 or higher

1. Download Sophos Connect Client

You can download the Sophos Connect Client either from the Sophos Firewall VPN Portal or directly from the Sophos website.

Unfortunately, the Sophos Connect Client does not offer an automatic update function and must be updated manually by reinstalling it.

2. Install the Sophos Connect client

Start the installation of the Sophos Connect client by double-clicking the SophosConnect.msi file. When the installation is finished, you can exit the installation wizard by clicking Finish.

Sophos Connect Client Setup for Windows
Sophos Connect Client Setup for Windows - installation process
Sophos Connect Client Setup for Windows - installation completed

3. Download connection file

When you start the Sophos Connect client for the first time, it asks you to import a connection file. This file can currently only be downloaded by an administrator through the XG Firewall. To do this, perform the following steps:

  1. On the XG Firewall, navigate to the menu item VPN > Sophos Connect Client .
  2. Click the Export connection button at the bottom of the browser to download the connection file for the IPsec connection.
  3. In your download folder you should now find a *.tgb file.

4. Set up the Sophos Connect client

Setting up the Sophos Connect client takes just a few steps:

  1. Open the Sophos Connect client and click Import Connection.
  2. Select the connection file with the extension *.tgb or *.scx from your hard disk. The connection will then be listed under Connections.
  3. Now click Connect to establish the IPsec connection.
  4. In the next step, log in with your VPN user.

If you entered the correct credentials, the VPN connection should now be established successfully. Remember to click Disconnect again in the Sophos Connect client as soon as you no longer need the VPN connection.

Sophos Connect on Windows - GUI
Sophos Connect on Windows - import configuration
Sophos Connect on Windows - Login
Sophos Connect on Windows - connection properties

FAQ

Which operating systems is Sophos Connect Client compatible with?

Sophos Connect Client supports IPsec and SSL VPN on Windows (x86) with Windows 10 and 11. On macOS (x86), only IPsec connections are supported. macOS (ARM), Windows (ARM), Android and iOS are not directly supported. Source: Sophos Connect Client Platform Compatibility

Is macOS supported for SSL VPN?

No, SSL VPN is not supported on macOS. We recommend using OpenVPN Connect Client.

Can Sophos Connect Client be used on mobile platforms?

No, the client does not support mobile platforms (Android and iOS) for IPsec or SSL VPN. We recommend using third-party clients.

Does Sophos Connect Client support Windows (ARM)?

No, Windows (ARM) is not supported. Here we recommend the OpenVPN software.

Can I use Sophos Connect Client with older Windows versions?

No, the client only supports Windows 10 and 11 or later on x86 systems.