In the world of Sophos, there are a few important websites that you, as a Sophos user, will need to log on to sooner or later.
Not every website below will have relevance to you. It depends very much on the product you are using from Sophos. So that you don’t lose track of which portals there are and when they should be of importance to you, we have listed the most important ones for you.
MyUTM Licensing Portal
This portal dates back to the Astaro era. If you are using an SG Firewall with the UTM operating system, you can manage your UTM license in this portal. For example, you will see which modules you have licensed and when they need to be renewed. If you have a Sophos Premium support license, you also open a support ticket with Sophos here. If your hardware should ever break, warranty cases (RMA) can also be recorded in the MyUTM portal.
If you’re looking at the latest Sophos products today, you can’t avoid a SophosID. The SophosID stands for your personal Sophos account and at the latest when you register your XGS or XG firewall you have to create your own SophosID. In your SophosID account, you can manage your Sophos Firewall licenses or download the latest firmware.
Sophos Support Portal
In this portal you can open support tickets or RMAs for all Sophos products. Tickets must be written in English. You log in to this portal conveniently with your SophosID and do not need an additional login. To be able to open a ticket at all, you need either an XGS or XG Firewall with EnhancedSupport or EnhancedSupport Plus, an SG Firewall with Premium Support or a valid Central license.
Sophos Central is used for the management of Central products. If you are interested in Sophos Central, you can open a 30-day trial account. For Sophos Central, you again need an additional login and cannot use your SophosID, for example.