Change or cancel an order

You ordered the wrong item or suddenly changed your mind? We show you here, in which cases it is still possible for you to cancel an order.

Cancel an order

An order can only be cancelled if we have not processed it yet. If you pay by invoice or credit card, the timeframe for cancelling or changing an order is very short. With these payment methods, we will immediately initiate an order after a brief check so that the goods can be delivered as quickly as possible.

Orders paid in advance can be cancelled within 30 days. If an advance payment has not been made after 30 days, we will cancel the order automatically after a brief consultation with the end customer.

If you wish to cancel your order, please let us know as soon as possible by email or telephone.