Warranty & Service
How long do I get a warranty on my Sophos hardware?
If you purchase a hardware product from Sophos in our shop, you will receive a one-year manufacturer's warranty from Sophos. Renewal is possible.
How do I open a support ticket at Sophos?
In this guide, we will give you three brief options on how to open a support ticket in the event of a problem with your Sophos product.
What should I do in case of a technical defect on my Sophos hardware?
Your Sophos device is defective and you still have a warranty? Find out how to initiate a warranty claim with Sophos.
Can I exchange my product?
An exchange is basically excluded in our AGBs. In certain cases and only under certain conditions we make an exception.