Warranty & Service

• How long do I get a warranty on my Sophos hardware?

  If you purchase a hardware product from Sophos in our shop, you will receive a one-year manufacturer's warranty from Sophos. Renewal is possible.

• How do I open a support ticket at Sophos?

  In this guide, we will give you three brief options on how to open a support ticket in the event of a problem with your Sophos product.

• What should I do in case of a technical defect on my Sophos hardware?

  Your Sophos device is defective and you still have a warranty? Find out how to initiate a warranty claim with Sophos.

• Can I return or exchange my product (right of withdrawal)?

  For all 27 member states of the EU, the right to withdraw from the sale within 14 days after receipt of the goods applies.

• What do the different blink codes at the Sophos access points mean?

  In this tutorial, we explain what it means when the LEDs of a Sophos access point blink.