Warranty & Service

• How long do I get a warranty on my Sophos hardware?

  If you purchase a hardware product from Sophos in our shop, you will receive a one-year manufacturer's warranty from Sophos. Renewal is possible.

• How do I open a support ticket at Sophos?

  In this guide, we will give you three brief options on how to open a support ticket in the event of a problem with your Sophos product.

• What should I do in case of a technical defect on my Sophos hardware?

  Your Sophos device is defective and you still have a warranty? Find out how to initiate a warranty claim with Sophos.

• Can I exchange my product?

  An exchange is basically excluded in our AGBs. In certain cases and only under certain conditions we make an exception.

• What do the different blink codes at the Sophos access points mean?

  In this tutorial, we explain what it means when the LEDs of a Sophos access point blink.