Enhanced Plus Support - for additional support services from Sophos
Sophos offers two different support plans for its firewalls, Enhanced and Enhanced Plus. With this upgrade you can upgrade from an Enhanced to an Enhanced Plus license.
Added value through Enhanced Plus Support
Sophos support is available 24 hours a day, 7 days a week, by email or phone.
Your XG Firewall is always provided with the latest pattern and feature updates. Pattern updates are installed automatically and for new features or bug fixes your intervention is necessary. We are happy to support you at any time.
If you have licensed Enhanced Support, XG Firewall is covered by the warranty.
- In the event of a hardware failure, you will receive an advance replacement.
- Sophos Support provides 4 hours of remote consulting per contract.
- With the Enhanced Plus you will be given priority in case of errors.
- You will receive VIP contact with senior support engineers.
For the bundles Standard Protection, Xstream Protection and Epic Protection bundles include Enhanced Support. If you purchase only the Sophos Firewall appliance, you must purchase Enhanced or Enhanced Plus Support separately.