How long do I get a warranty on my Sophos hardware?
When you purchase a hardware product from Sophos in our store, Sophos gives you a standard one year manufacturer’s warranty. However, there are ways you can extend the warranty period of your device.
Each hardware product is registered to the end customer when purchased from Sophos. The warranty period for your device starts at the time of delivery. You will also find this date on your delivery note.
The warranty period of one year only applies if you purchase the hardware individually. To extend the warranty, you have several options depending on your hardware:
AP 15 - 100
For Sophos access points, you can purchase an extended warranty, which allows you to extend the manufacturer’s warranty from one to three years. You can find these products on the Access Point accessories page. However, you must purchase a warranty extension within at least one year after the purchase in order for it to be credited.
The new APX access points can be run through either an XG firewall or Sophos Central. If you manage an APX through the XG firewall, you get a 5-year warranty by default! With the Central Wireless solution, the warranty is included in the annual license.
For the RED 15/15w and RED 50, you can extend the one-year manufacturer’s warranty by an additional two years to a total of 3 years, as for the access points. Again, you must purchase the warranty extension within the first year of purchase.
With an XG firewall, a lot depends on whether you buy the hardware individually or benefit from a bundle. A hardware bundle (TotalProtect, EnterpriseProtect) or software bundle (FullGuard, EnterpriseGuard) includes Enhanced Support, which can extend the warranty of your box to a maximum of 5 years. As long as you have an active Enhanced Support license for 5 years, you are covered. If you purchase the hardware separately, you can also purchase the Enhanced Support License separately.
Wichtig: In any case, we recommend purchasing a hardware bundle right from the start, where Enhanced Support is already included. If you want to buy the hardware without the bundle, we would always add the Enhanced Support. Otherwise, no warranty replacement is possible after this one year, even if the Enhanced Support is purchased retrospectively or an upgrade to a FullGuard or EnterpriseGuard Bundle is made! Although you would be entitled to software updates and support calls for this device, you would no longer be entitled to warranty replacement.
With a SG Firewall with the UTM operating system, the warranty looks a bit different. Your SG firewall has a warranty as long as you have a valid license. It doesn’t matter which license it is.
Claim manufacturer’s warranty
If the product is defective under warranty, you can contact Sophos directly to open a warranty claim.