When you buy a Sophos hardware product from our store, Sophos gives you a one-year manufacturer’s warranty as standard. However, there are ways you can extend the warranty period of your device.
Each hardware product is registered to the end customer at the time of purchase from Sophos. The warranty period of your device starts at the time of delivery. You will also find this date on your delivery bill.
The warranty period of one year only applies if you buy the hardware separately. To extend the warranty a bit longer, you have different options depending on the hardware:
The new APX access points can be operated either via an XG Firewall or Sophos Central. Those who manage an APX via the XG Firewall get a 5-year warranty by default! With the Central Wireless solution, the warranty is included in the annual license.
For the RED 15/15w and RED 50, you can extend the one-year manufacturer’s warranty by two additional years, to a total of 3 years. Again, you must purchase the extended warranty within the first year of purchase.
With an XG firewall, a lot depends on whether you buy the hardware separately or benefit from a bundle. A hardware bundle (TotalProtect, EnterpriseProtect) or software bundle (FullGuard, EnterpriseGuard) includes Enhanced Support, which can extend your box’s warranty to a maximum of 5 years. So as long as you have an active Enhanced Support license for 5 years, you’re covered. If you buy the hardware separately, you can also buy the Enhanced Support license separately.
Important: In any case, we recommend to buy a hardware bundle from the beginning, where the Enhanced Support is already included. If you want to buy the hardware without a bundle, we would still always add Enhanced Support. Otherwise, no warranty exchange is possible after this one year, even if Enhanced Support is purchased later or an upgrade to a FullGuard or EnterpriseGuard bundle is made! You would be entitled to software updates and support calls for this device, but you would no longer be entitled to a warranty replacement.
For an SG Firewall with the UTM operating system, the warranty is somewhat different. Your SG Firewall is guaranteed as long as you have a valid license. It does not matter which license exactly it is.
Claim manufacturer warranty
If the product has a defect within the warranty, you can open a warranty claim directly with Sophos.